Effective communication is the linchpin of success in the trucking industry, particularly in a diverse business environment. By honing their communication skills through this session, participants will not only enhance operational efficiency and drive retention rates but also contribute to a more inclusive and harmonious workplace culture. Through a combination of interactive exercises, role-playing scenarios, and practical strategies, participants will be empowered to navigate the complexities of communication with confidence, empathy, and professionalism.

Speaker

Laura Duryea
Laura Duryea
Director of Driver Recruitment and Professional Growth, Boyle Transportation

Laura Duryea, Manager of Recruiting, Retention, and Driver Development for Boyle Transportation 
 

Jerri Baez
Jerri Baez
Telematics Safety Specialist, Colony Hardware

I began my transportation career in 2019, gaining experience in local, regional, and over-the-road (OTR) operations. I've hauled dry vans, straight trucks, drop decks, Conestoga, and refrigerated units, with roles at Schneider International, Cheeseman Transport, and R&L Carriers.